Samsung Galaxy Note 7 Recall: Replacement Units Reported to Have Overheating, Battery Issues

Samsung Galaxy Note 7 Recall: Replacement Units Reported to Have Overheating, Battery Issues
Issues with replacement units currently highlighted only in South Korea
Exchange program kicked off in the US last week
Company says issues are not related to battery
If we call these to be hard times for Samsung, it will be deemed as an understatement for the South Korean company. Earlier this month, the company asked its consumers to stop using Galaxy Note 7 units, due to battery issues that caused some of smartphone units to explode while charging. It also announced a global recall for the device and started handing out replacement units that it claimed were safe. Now, it seems like these replacement units have their own ‘non-explosive’ issues.

South Korean TV network YTN has reported, as noted by the Wall Street Journal, that some customers in South Korea are having issues with their Galaxy Note 7 replacement units. As per the report, the replacement units of the device that were issued through the exchange program are overheating and losing some amount of battery power even when they are plugged in for charging.

Even though the company has not revealed the number of cases that have been registered for these issues, a Samsung spokesperson has reportedly said that the issues are completely unrelated to the battery on the device. He further said that the issues are related to mass production of the smartphone and company is closely observing the situation.
The company had officially recalled around 1 million Galaxy Note 7 units in the US and the replacement program in the country kicked off last week.

Interestingly, some users earlier complained that the Galaxy Note 7 units that have been bought from Samsung’s US website are allegedly not being replaced and are only eligible for refund.

Samsung Galaxy J5 Prime Launched in India Price, Specifications

Image result for Samsung Galaxy J5 Prime Launched in India Price, Specifications

  • Samsung also launched the Galaxy J7 Prime in India
  • The Galaxy J5 Prime is priced at Rs. 14,790
  • The Galaxy J7 Prime is priced at Rs. 18,790

Samsung alongside the launch of the Galaxy J7 Prime in India on Monday also launched the Galaxy J5 Prime in the country. The smartphone has been priced at Rs. 14,790, and it will become available in the country by the end of September.

The Samsung Galaxy J5 Prime is an upgraded version of the Samsung Galaxy J5 (2016), and features a fingerprint sensor on the home button. Other differences are minor – the Galaxy J5 Prime supports expandable storage via microSD card (up to 256GB), whereas the Galaxy J5 (2016) supports microSD cards up to 128GB. Notably, the Prime variant sports a significantly smaller battery, at 2400mAh, compared to the 3100mAh battery on the Galaxy J5 (2016)

 

The Android 6.0 Marshmallow-based Galaxy J5 Prime is a dual-SIM phone with Nano-SIM card support. It sports a 5-inch HD (720×1280 pixels) display, and is powered by a 1.4GHz quad-core SoC that’s coupled with 2GB of RAM. The smartphone packs a 13-megapixel rear camera with an f/1.9 aperture and LED flash, apart from a 5-megapixel front-facing camera with an f/2.2 aperture.

The Galaxy J5 Prime comes with 16GB of inbuilt storage, expandable via microSD card (up to 256GB). Connectivity options include Wi-Fi, GPS, Bluetooth, FM, and 4G. As we mentioned, the smartphone is powered by a 2400mAh battery. It measures 142.8×69.5×8.1mm, and weighs in at 143 grams.

Tthe company is touting features like S Power Planning (a reserve battery technology for when the battery is running low) and S Secure (allowing users to lock/ hide apps, and more). The company has also detailed a Vodafone bundled data offer for Galaxy J7 Prime and Galaxy J5 Prime customers, wherein they pay for 1GB of data and get 9GB of data free over three months.

Samsung Galaxy J5 Prime

Samsung Galaxy J5 Prime

Display

5.00-inch

Processor

1.4GHz

Front Camera

5-megapixel

Resolution

720×1280 pixels

RAM

2GB

OS

Android 6.0

Storage

16GB

Rear Camera

13-megapixel

Battery capacity

2400mAh

 

Samsung Galaxy Note 7 Recall: Rush to Beat Apple Sees Firm Trip on Quality Control

Samsung Galaxy Note 7 Recall: Rush to Beat Apple Sees Firm Trip on Quality ControlIn its rush to beat rival products to market, notably Apple’s new iPhone, Samsung Electronics has accelerated new phone launch cycles, but its haste is raising concerns that it fell short on quality testing.

Since last year, the South Korean firm, the world’s largest maker of smartphones, has brought forward the launch of its Galaxy S and Galaxy Note series models by roughly a month.

For the June quarter, the strategy helped Samsung to its best profit in more than two years, but it is also putting strain on its supply chain and its manufacturing reputation.

On Friday, two weeks after launch, Samsung recalled Galaxy Note 7 smartphones in 10 markets including South Korea and the United States after finding its batteries were prone to ignite, and halted sales of the KRW 988,900 ($891 or roughly Rs. 59,000) device in those markets indefinitely.

The recall looks set to hamstring a revival in Samsung’s mobile business just as Apple gears up to launch its new iPhones this month.

 

“Samsung might have over-exerted itself trying to pre-empt Apple, since everybody knows the iPhones launch in September,” said Chang Sea-Jin, business professor at Korea Advanced Institute of Science and Technology and author of “Sony vs. Samsung”, a history of the electronics giants.

“It’s an unfortunate event; it feels like Samsung rushed a bit, and it’s possible that this led to suppliers also being hurried.”

Samsung said in a statement to Reuters it conducts “extensive preparation” for its products and will release them to the market “only after proper completion of the development process”.

The firm said on Friday it had identified a problem in the manufacturing process of a battery supplier it didn’t name.

“I am working to straighten out our quality control process,” Samsung’s mobile business chief Koh Dong-jin said then.

The scale of the unprecedented recall, which some analysts forecast will cost Samsung nearly $5 billion (roughly Rs. 33,257 crores) in revenue this year, follows a separate supply-chain management issue that led to disappointing sales of the Galaxy S6 series last year.

 

Samsung executives said production problems for the curved screens and metal casings used in the Galaxy S6 Edge led to a supply shortage for the device, leaving the firm unable to capitalise on the critical acclaim the phone received, sapping earnings momentum.

Getting ahead
Counterpoint analyst Jeff Fieldhack said Samsung stole the thunder from local rival LG Electronics’ launch of the G5 smartphone this year by starting the sales of the Galaxy S7 smartphones a month earlier and backing them with an aggressive marketing campaign.

“I believe they were trying to create a similar effect by beating Apple to market by (about) a month, too,” he said.

“Very often, lab times and testing periods are shrunk to expedite approval and time-to-market of key devices. It is possible all charging scenarios were not thoroughly tested.”

Samsung SDI, one of two makers of batteries for the Galaxy Note 7 – the other has not been identified – said it had not received notice from Samsung Electronics regarding its batteries and declined to comment further, including whether its batteries were found to be faulty. The company declined to comment on a local media report that it had production difficulties and struggled to meet orders in time.

While there are occasional reports of phones catching fire or